Terms & Conditions
General terms
Our natural products are subject to availability which is governed by factors outside of our control such as the seasons and weather. In the event that we do not stock the specific flowers required for your order, you will be contacted for further instruction. However, where a suitable substitution can be made, we reserve the right to do so without notice.
Delivery terms
Please ensure that all details are correct, detailing the recipient’s full name, delivery address and postcode, along with a telephone number, noting any special delivery instructions that may assist our couriers with safe and easy delivery of your item/s.Please also include your own telephone number and email address so that we may notify you in the event of any difficulty found in the delivery of your purchase.Any incorrect or misspelt details may result in delays or problems in delivery of your item/s. Please ensure that all details are accurate.If you are unsure of any details regarding delivery and wish to ask advice, please call us on 07443568678 to discuss.
Local Delivery
Flowers are delivered by hand in Sherborne, South Petherton and the surrounding areas on a Wednesday and Friday. Orders must be placed by 12pm the day before for next day delivery. We buy fresh stock to order so generally can not offer same day deliveryIf the recipient is not home, we will leave with a neighbour. or in a safe place, please note any special instructions when ordering
Personalisation
We are able to include a handwritten message with any delivery. We insist that all messages are of a complimentary nature and do not offer offence in any form. We hold the right to refuse the addition of any message we deem to be harmful.
Payments
Payment can be made online at the checkout when ordering. We do not except card payments over the phone.
Returns policy
We hope that you are completely happy with our products and they reach you in perfect condition. However, in the unlikely event that this does not happen and you are unhappy with your purchase, please contact us immediately with photographs which demonstrate any issues, within 24 hours of receipt.
Due to the organic nature of our products, we regret that complaints received outside of the 24 hour period are unable to be dealt with.
Cancellation
Please notify us as soon as possible should you wish to amend or cancel your order on 07443568678Depending on whether your order has been made or delivered then you may be fully or in part charged
Our natural products are subject to availability which is governed by factors outside of our control such as the seasons and weather. In the event that we do not stock the specific flowers required for your order, you will be contacted for further instruction. However, where a suitable substitution can be made, we reserve the right to do so without notice.
Delivery terms
Please ensure that all details are correct, detailing the recipient’s full name, delivery address and postcode, along with a telephone number, noting any special delivery instructions that may assist our couriers with safe and easy delivery of your item/s.
Please also include your own telephone number and email address so that we may notify you in the event of any difficulty found in the delivery of your purchase.
Any incorrect or misspelt details may result in delays or problems in delivery of your item/s. Please ensure that all details are accurate.
If you are unsure of any details regarding delivery and wish to ask advice, please call us on 07443568678 to discuss.
Local Delivery
Flowers are delivered by hand in Sherborne, South Petherton and the surrounding areas, from Wednesday to Friday. Orders must be placed by 12pm the day before for next day delivery. We buy fresh stock to order so generally can not offer same day delivery
If the recipient is not home, we will leave with a neighbour. or in a safe place, please note any special instructions when ordering
Personalisation
We are able to include a handwritten message with any delivery. We insist that all messages are of a complimentary nature and do not offer offence in any form. We hold the right to refuse the addition of any message we deem to be harmful.
Payments
Payment can be made online at the checkout when ordering. We do not except card payments over the phone.
Returns policy
We hope that you are completely happy with our products and they reach you in perfect condition. However, in the unlikely event that this does not happen and you are unhappy with your purchase, please contact us immediately with photographs which demonstrate any issues, within 24 hours of receipt.
Due to the organic nature of our products, we regret that complaints received outside of the 24 hour period are unable to be dealt with.
Cancellation
Please notify us as soon as possible should you wish to amend or cancel your order on 07443568678
Depending on whether your order has been made or delivered then you may be fully or in part charged